Regulation (EU) 2016/679 on the protection of personal data establishes a new approach for the control and treatment of personal data. We have reviewed and adapted our privacy policy to the new requirements, and we want to offer more information and transparency regarding the treatment of personal data.


GLOBAL RELAX S.L. With CIF B-45833100, it is responsible for the treatment of the personal data of its users and clients, as well as the data that may be collected through the website.


GLOBAL RELAX S.L. informs users of the website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by browsing or contracting services through its website.


Purpose of data processing.

Your personal data is collected to provide and maintain the contractually agreed services, as well as to inform you about new products and services

The treatment of the data that you provide us through the forms on the web  will be governed by this same privacy policy.

The operations, procedures and technical procedures that are carried out in an automated or non-automated way and that enable the collection, storage, modification, transfer, and other actions on personal data, are personal data processing.

Inform about the collection of data through the chatbot. In this case, the personal data collected is for the purpose of resolving queries, as well as sending commercial information about products and services. The legitimacy in this case, would be the express consent.


To inform about the collection of data to acquire the status of registered user on the website. In this case, the legitimising basis would also be express consent.


To draw up a commercial profile based on the information provided by you to show or send you personalised advertising based on your consumption habits and/or preferences. This profile may be created through cookies or any other means.  In any case, no automated decisions will be made based on this profile that will have any legal or significant effect on you. 

GLOBAL RELAX S.L. will proceed to treat personal data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner.


Data collected for the provision of a service

The personal data that you provide us for the provision of a service will be the minimum required to be able to prepare the contract, as well as to be able to offer you the services that you contract and for the fulfilment of legal obligations.

The data will be kept during the legally established periods.


Data collected for the request for information through the web form.

The personal data collected through the web form for the request for information is for the purpose of sending commercial information about our products and services.

The treatment of the data in this case is legitimized by the express consent that you give us by accepting the sending of the information provided through the form.


Exercise of rights

In accordance with the rights conferred by Regulation (EU) 2016/679 on the protection of personal data, you can exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your data by directing your request to the indicated postal address or email

To exercise your rights, you must identify yourself by presenting your ID.



GLOBAL RELAX informs users that their personal data will not be communicated to third parties, with the exception that said communication of data is covered by a legal obligation or when the provision of a service implies the need for a contractual relationship with a person in charge of treatment. In the latter case, the recipients of your data may be group companies, capital solvency companies (in the case of non-payments, communicated through the procedures and guarantees established by current regulations) as well as certain data processors necessary for the correct provision of the services maintains strict criteria for the selection of data processors and contractually agrees with each to fulfil and enforce the obligations established in the field of data protection.


Variation of data

If they do not notify us otherwise, we will understand that the data has not been modified and that you agree to notify us of any variation.


For any claim you can contact You can also contact the Spanish Agency for Data Protection



GLOBAL RELAX undertakes, if any personal data is accessed, to the following:


· Guard them, through the legally enforceable, technical and organizational security measures that guarantee the safety of the same, thus avoiding their alteration, loss, treatment or unauthorized access, in accordance with the state of technology in every moment, the nature of the data and the possible risks to which they are exposed.


· Use or apply the data exclusively for the performance of the agreed services.


· Do not communicate them, even for the purposes of their conservation, to other people. Nor duplicate or reproduce all or part of the information, results, or relationships on it.


· Ensure that the data is handled only by those employees whose intervention is necessary for the provision of the service. It is possible that the information is disclosed to third parties if they are obliged to keep the confidentiality due in accordance with the provisions of this document.


· Once the personal data provided by you to GLOBAL RELAX is no longer necessary or relevant for the purpose for which they have been registered or collected, it will ensure that the information is cancelled, destroyed and / or returned, as well as the supports or documents on which it is recorded, without keeping any copy.


GLOBAL RELAX may disclose the information of the CLIENTS solely for the purpose of completing the reservation of their order, for reasons of administration and card fraud. Any data collected in this way on the website will be transmitted, in accordance with the provisions of the RPDP, to those entities that must be involved to contract the required services.


Your consent to the treatment and transfer of your personal data will always be revocable, for which a written communication to the person responsible for the file in the manner described above is sufficient. Finally, you are informed that your data will be treated confidentially and hosted on servers that meet the requirements established by Spanish legislation on data protection.


When the consumer's stay is outside the European Economic Area (EEA), the data protection controls may not be as strict as the legal requirements of the RPDP. GLOBAL RELAX, in any case, will not pass information to any person who is not solely responsible for the travel arrangements.