· What are cookies and what do we use them for?
A cookie is a small information file that is saved in your browser each time you visit our website.
The usefulness of cookies is to save the history of your activity on our website, so that when you visit it again, it can identify you and configure its content based on your browsing habits, identity and preferences.
A cookie is harmless, it does not contain malicious or malicious code (eg viruses, Trojans, worms, etc.) that could damage your terminal (computer, smartphone, tablet, etc.), but it does have a certain impact on your right to protection. of your data, as it collects certain information concerning you (browsing habits, identity, preferences, etc.).
· What information does a cookie save?
Cookies do not usually collect special categories of personal data (sensitive data). The data they keep is of a technical nature, personal preferences, personalization of content, etc.
· What type of cookies are there?
In general, there are five types of cookies:
o Technical cookies:
They are the most basic cookies. They allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing parts of restricted access, remember the elements that make up an order, carry out the purchase process of an order, make the request for registration or participation in an event, use security elements while browsing, store content for the broadcast of videos or sound or share content through social networks. For its use it is not necessary to obtain the user's consent, it is only necessary to inform of its existence.
o Personalization cookies:
They are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration. from where you access the service, etc. For its use it is not necessary to obtain the user's consent, it is only necessary to inform of its existence.
o Analysis cookies:
They are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements in function of the analysis of the usage data made by the users of the service.
o Advertising cookies:
They are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the person in charge has included in a web page, application or platform from which the requested service is provided based on criteria such as content edited or how often the ads are shown.
o Behavioral advertising cookies:
They are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the person in charge has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
· What are own and third party cookies?
o Own cookies:
Own cookies are those that are generated and managed by the person responsible for providing the service requested by the user.
o Third-party cookies:
They are those that are generated by entities other than the person responsible (external services or providers, such as Google).
· What type of cookies does our website store?
Next, we proceed to relate the type of cookies that our website stores and their purpose:
Type of cookie
When and how is it saved
In the access
Google analytics tracking
Viewing videos on the web and access through rrss
In the reproduction of the youtube video and in the access request through rrss
Third party cookies
Ability to use tech support chat
· What can I do with cookies?
Cookies can be deleted, accepted or blocked, as desired, for this you only need to conveniently configure the web browser.
At any time, you can prevent the installation of cookies (blocking) on your computer through the corresponding option on your browser, but in this case we will not be able to ensure the correct functioning of the different functionalities of our website.
· How can I delete cookies?
Depending on the browser you use, we provide you with instructions to delete cookies:
1. Select the Tools icon
2. Click Settings.
3. Click Show Advanced Options.
4. In the "Privacy" section click on Content settings.
• Delete cookies: Click on All cookies and site data ...
• Do not allow cookies to be stored.
5. Click Clear browsing data (empty Cache).
6. Close and restart the browser.
For more information about Chrome, click here: http://support.google.com/chrome/answer/95647?hl=es
o Internet Explorer. Version 11
1. Select Tools | Internet Options.
2. Click the General tab.
3. In the "Browsing history" section, click Delete browsing history on exit.
4. Select Delete files.
5. Select Delete cookies.
6. Click Delete.
7. Click OK.
8. Close and restart the browser.
For more information about Internet Explorer, click here:
o Firefox. Version 65.0.1
1. Select Firefox | History | Clear recent history.
2. Next to "Details", click the down arrow.
3. Select the following check boxes: Cookies, Cache, Active session starts
4. Using the "Time interval to erase" in the drop-down menu, select All.
5. Click Delete Now.
6. Close and restart the browser.
You can accept or reject cookies individually in Firefox Preferences, in the History section available at
Tools> Options> Privacy.
For more information about Mozilla Firefox, click here:
o Safari Version 5.1
1. Select the Safari icon / Edit | Restore Safari.
2. Select the following check boxes: Clear history, Clear all website data
3. Click Reset.
4. Close and restart the browser.
For more information about Safari click here: https://support.apple.com/es-es/guide/safari/sfri11471/mac
Options - Advanced - Cookies.
The cookie options control the way in which Opera handles them and therefore their acceptance or rejection.
For more information about Opera click here: https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData
o Other browsers
Consult the documentation of the browser you have installed.
· Cookies on mobile devices
If you wish to modify the privacy options, follow the instructions specified by the developer of your mobile device browser.
Also, below, you can find some examples of the links that will guide you to modify the privacy options on your mobile device:
o IOS: ()
o Windows Phone: ()
o Chrome Mobile: ()
o Opera Mobile: ()