- Can I cancel an order?
- Can I modify an order?
- Is there a Customer Service telephone number?
- How long will it take to get my order?
- Is the order can be collected at Global Relax?
- Will I receive a purchase invoice?
- What if my product comes in poor condition?
- What happens if I do not receive Global Relax emails?
Who we are in Global Relax?
GLOBAL RELAX, is an internet sales company with its registered office at Avenida del Oro, 13, C.P. 45.200 Illescas (Toledo), Polígono Industrial San Lorenzo (SPAIN), with C.I.F: B-45.833.100.
In addition to the site www.globalrelax.info for online sales, we also have a physical store in the address of the social address to personally serve our customers. We have expert professionals in the sector of relaxation and rest for more than 20 years.
We are also present, through our GLOBAL RELAX Vending department, in many Shopping Centers, Hotels, Spas, Clinics, Airports, Aesthetic Centers, ... with our vending massage chairs.
At Global Relax we want to make your purchases of products of relaxation and rest, a simple process, fast and at the best possible price.
How can I contact Global Relax?
From the contact area you can send us an email
Choose the reason for your mail (suggestion, professional, cancellation or modification of orders and claim) and we will answer within a period of no more than 24 business hours.
You can also contact us at the customer service phone (+44) (0) 1707 290 524/(+353) 21 23 76 194 or at the address Avenida del Oro, 13, CP 45.200 - Illescas (Toledo) SPAIN.
What warranty do our products have?
All products are guaranteed by law except those with special conditions. The following aspects are not included within this warranty:
· Wear caused by normal use of the product
· Defects due to incorrect use or manipulation of the product
· Decreased product functionality due to design limitations
If you have any questions or need more information do not hesitate to contact our Customer Service department in the “Contacto” section.
In the case of a defective product, the repair, replacement, price reduction or termination of the contract shall be carried out, as appropriate, which shall be free of charge to the consumer and the user. Global Relax will respond of the lack of conformity that manifests itself in the regulatory term marked by the legal regulations of two years from the delivery of the product. The consumer and user shall inform Global Relax of the lack of conformity within two months of becoming aware of it.
All products are new?
At Global Relax all items offered as New are first-hand and are delivered with the original packaging and accessories.
The products offered in the "re-furbished" section are products from exposure or with some minor aesthetic or 'tara' defect, which at no time precludes their normal use.
How do I know which accessories come with the products?
All accessories and product features described by the manufacturer in their catalogs or web pages will be supplied. In short it is the same as when buying the product in an offline store.
How to order?
At Global Relax we want to make your purchase a pleasant and simple experience. The purchase process consists of three simple steps, search, product selection and payment.
- Search process: You can search your product in several different ways.
- Product selection: To add a product to your shopping cart just click on the image that appears next to each product. You can do it from any product information screen, etc. Once the selection of your products is finished open your shopping cart to access through the "pay now" link to the secure payment environment.
- Payment: The payment of the product can be made by Bank Transfer, Credit Card and Paypal.
In the case of Credit Card and Paypal, it is done completely under a secure environment through an external payment gateway. When you return to Global Relax you will be able to verify that your order has been completed correctly.
What are the methods of payment in Global Relax?
Credit Card:This mode collects on your card at the time you make the purchase. This service is contracted with a bank, so the payment is made directly on a secure page belonging to it. At Global Relax we do not store your card information to increase your security.
Global Relax reserves the right to refuse any purchase made through this modality if it could be suspected of fraud or other reason that jeopardizes the actual collection of the amount. In this case, the card will be returned to the original card.
Global Relax is committed to the reimbursement of the quantity satisfied in your purchase (within a period of no more than 14 working days from the date of service) in the event of a stock breach or other incident that affects the delay of the delivery within the stated delivery period.
Beneficiary: Global Relax
Customer Account Code: BANCO SANTANDER 0049 – 1533 – 60 - 2511053201
IBAN Code: BANCO SANTANDER ES43 - 0049 - 1533 - 6025 - 1105 - 3201
BIC/SWIFT CODE: BSCHESMMXXX
The order delivery period starts from when we have the confirmation of the entry by our bank.
Please take into account the following aspects to expedite the steps:
- In transfers made from abroad, it is mandatory that the issuer be informed of the BIC and IBAN codes.
- Indicate the order number, name, full surname and ID / NIF in the field reserved for the sender or originator.
- Cash Refund: You will make the full payment in cash at the time of delivery of the merchandise at the place designated by the latter when placing the order. Global Relax S.L. Reserves the domain and retains full ownership of the item until the full payment by the customer including possible errors of the seller or carrier of the same. The minimum amount for an order with the form of payment "cash on delivery" will be 99.- EUR. The purchase limit with the "cash on delivery" payment method will be 2100.- EUR (VAT incl.) Per order.
The purchase against refund will have an additional cost of + 4% on the total purchase amount, with a minimum of 4 €.
Only the cash payment is accepted for those orders whose delivery address is located in Spanish and Portuguese Peninsular Territory.
- Do the products include VAT?
All prices published on our website include VAT (Value Added Tax). The same shall be 21%, applicable throughout the territory of the European Union for purchases made by individuals, or by companies not authorized for intra-Community operations.
GLOBAL RELAX does not assume any other tax burden applied in the customs systems of some countries, customs clearance expenses, import taxes or others in non-EU territory. These must be paid at destination.
How much will the shipping costs go up?
For complete information you can check the shipping costs at the time of buying the product, or in the section Shipping costs.
Can the billing address be different from the delivery address?
Yes, you can put a delivery address different from the invoice without any problem. On the purchase page you will find a double form that allows you to differentiate between invoice and shipping. Otherwise just press the button "Same shipping data".
How do I know that my order has been processed correctly?
- Orders with debit / credit card
En la página de confirmación del pedido tiene que aparecer el número del albarán de compra: Ejemplo n-XXXXXX
In the inbox (or spam, depending on the configuration of your anti-SPAM filter) of the e-mail account that you have provided will appear, within a maximum of 30/45 minutes after the purchase, A confirmation email
- Bank Transfer Orders
On the order confirmation page, the order number must be displayed: Example Order no. XXXXXX.
In the inbox (or spam, depending on your anti-SPAM filter settings) of the e-mail account you provided, a confirmation email will appear once we have received from our bank the Confirmation of your income
Can I cancel an order?
To cancel an order you only have to contact us in the contact e-mail, indicating the text "cancellation of order" and indicating the number of the order you wish to cancel.
If the payment has been by bank transfer, you must indicate your bank details (account number) so that we can return the money. This management is only available via e-mail. In case the order has already been sent, the amount paid will be refunded less the initial and return shipping costs.
Can I modify an order?
You can modify your order in the phone (+44) (0) 1707 290 524/(+353) 21 23 76 194 or in the email firstname.lastname@example.orgemail@example.com, indicating in the subject "Modification of order" and indicating the number of the order to modify. The maximum term of modification in orders with immediate availability and with payment method "refund" is two hours.
Is there a Customer Service telephone number?
Our telephone call number is (+44) (0) 1707 290 524/(+353) 21 23 76 194. The hours are Monday through Friday, from 10:00 am to 5:00 pm.
In addition we serve our clients, in a broader schedule, through our contact e-mail: firstname.lastname@example.orgemail@example.com
How long will it take to get my order?
The delivery time depends on the product selected and, above all, on the place of destination. If the product is in stock, the order will be processed on the same day if it is workable (Monday to Friday, non-holiday, and whenever the order is made before 13:00 a.m.).
For orders placed after 13:00 hours, the order will be managed the next business day (Saturdays, Sundays and public holidays not included)
Once the order is processed, we will send the order, and from that moment on, the deadlines indicated in the "Delivery Times" section will begin.
Global Relax will not ship on Saturdays, Sundays and holidays (local holidays in each community must be taken into account).
In the event of a stock breach, we would inform you and give you a new delivery date.
Is the order can be collected at Global Relax?
If you wish, you can pick up your order at our facilities located at Avenida del Oro, 13, Illescas, C.P. 45.200 (Toledo) - SPAIN.
To do this, we will contact you to confirm the day and time when you can pick up your order.
Can I check the package upon delivery?
To return a product must always check that the goods have been delivered in perfect condition. If, at the time of delivery by the carrier, there is a lack of conformity or the merchandise is clearly damaged, it must indicate these circumstances in the delivery note of the carrier and bring these facts to the attention of Global Relax immediately by writing a -mail to firstname.lastname@example.orgemail@example.com
Will I receive a purchase invoice?
All our products have an invoice attached on each expedition. If you have not received it, please contact us through the contact email firstname.lastname@example.org / email@example.com, and we will resend it as soon as possible.
What if my product comes in poor condition?
If the product shows clear signs of deterioration or damage or damage related to transportation, you must notify Global Relax of its damage in one of the following ways:
· E-Mail (firstname.lastname@example.orgemail@example.com)
· Telephone (+44) (0) 1707 290 524 / (+353) 21 23 76 194
In addition, the damage detected must be notified on the delivery note of the carrier.
All products to be returned must retain their original packaging and sealing, otherwise the product will suffer some depreciation.
What happens if I do not receive Global Relax emails?
We respond to all our clients' emails within a period of no more than 24 hours, from Monday to Friday from 9:30 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.
If you do not receive an answer within this time period, your email account settings may not accept our emails. In this case, contact your administrator to authorize Global Relax emails.